Data deletion

How to request deletion

You have two ways to delete your account and data:

• From the app (fastest): Log in to iZop AI, go to Account or Settings, and use "Delete my account." Your account and associated data are deleted immediately (see What gets deleted below).
• By email: Send a message to support@izop.ai with the subject line "Data deletion request." Include the email address associated with your account. We will process your request within 30 days.

What gets deleted

When you delete your account we permanently delete or anonymize:

• Your account profile (email, name, password hash).
• All connected social accounts and their OAuth tokens. This immediately revokes our access to those platforms.
• All posts you scheduled or published through iZop AI.
• All inbox messages, comments, and conversations retrieved from your social accounts.
• Your analytics and sync history.
• Your brand context, hashtag pools, and AI Assistant settings.
• Your subscription and billing records, except as required by law (see below).

What we may retain

We may retain certain information for the periods required by applicable law:

• Financial and billing records (invoices, payment history) for up to 7 years as required by US tax law.
• Legal hold: if your account is subject to an ongoing legal dispute, regulatory inquiry, or law enforcement request, we may retain relevant data until the matter is resolved.
• Aggregated or anonymized data that cannot identify you may be retained indefinitely for product improvement.
• Backup systems: data in encrypted backups may persist for up to 90 days after deletion before it is purged from all backup cycles.

Social platform data deletion

Deleting your iZop AI account removes our access to your social accounts and deletes all copies of your social data that we hold. It does not delete anything from the social platforms themselves (e.g. published posts remain on Instagram/Facebook/TikTok). To remove content from those platforms, you must do so directly through each platform.

If you connected a Meta account (Facebook or Instagram) and want to remove iZop AI's permissions on Meta's side, you can do so from Facebook App Settings.

Data subject rights (GDPR and CCPA)

In addition to account deletion, you have the right to request access to, correction of, or a portable export of your personal data. To exercise any of these rights, email support@izop.ai. We will respond within 30 days (or sooner as required by applicable law). EEA, UK, and Swiss users may also lodge a complaint with their local data protection supervisory authority.

Questions

For any questions about data deletion or your privacy rights, contact support@izop.ai. See also our Privacy Policy and Data Processing Agreement.